Terms of Service

SUPLOAD LLC

Version 2.4.1 | Published: October 23, 2026 | Effective Date: October 23, 2026 | Last Updated: October 23, 2026

BY CREATING AN ACCOUNT OR SIGNING IN, YOU AGREE THAT YOU HAVE NO RIGHT TO A JURY TRIAL AND NO RIGHT TO BRING OR JOIN A CLASS ACTION, WHERE THE LAW ALLOWS (SECTIONS 20.5 AND 20.6). ENTERPRISE CUSTOMERS AGREE TO BINDING INDIVIDUAL ARBITRATION (SECTION 20.8).

PLEASE NOTE: These Terms include important provisions affecting your legal rights.

• Individual users (Free and Pro) resolve disputes in the state and federal courts located in Philadelphia, Pennsylvania (Section 20.4). There is no arbitration requirement for Individual Users.

• Enterprise customers resolve disputes through binding individual arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules (Section 20.8); this means a neutral arbitrator, not a judge or jury, decides the dispute.

• All users agree to a class action and class arbitration waiver (Section 20.5) and a jury trial waiver (Section 20.6), each to the extent permitted by applicable law.

• These Terms are governed by Pennsylvania law (Section 20.2). Consumer protections that cannot be waived under the law where you live still apply to you (Section 20.12).

Please review Section 20 carefully.

In plain terms. Supload is a camera app for work. Your photos and videos go from your phone straight to your own cloud storage; they never pass through our servers. You own them. You are responsible for confirming an upload finished before you delete an original. Until an upload finishes, a photo lives only in the App on your phone and is not in your phone's backup. Pro is a subscription that renews until you cancel; cancel through the same place you bought it. Website purchases get a full refund within 14 days. We do not train AI on your content, and the App does not send your data to any third-party AI service. If we ever disagree, we try to work it out for 60 days first; after that, individuals go to court in Philadelphia and Enterprise customers go to arbitration, and everyone gives up jury trials and class actions where the law allows it. The most we owe you if something goes wrong is what you paid us in the 12 months before it happened, or $100, whichever is more; for an organization, it is the greater of what it paid in those 12 months or $1,000. If you use the App without an account, Apple's license agreement and our disclaimers apply, and the dispute terms bind you once you create an account or sign in.

1. Agreement to Terms

These Terms of Service ("Terms") are a legally binding agreement between you and Supload LLC ("we," "us," "our"), a Pennsylvania limited liability company. In these Terms, "Services" means the Supload mobile application ("the App"), the Supload customer portal ("the Portal"), the Supload website at sup-load.com ("the Website"), and any related services Supload LLC provides under these Terms.

You accept these Terms and our Privacy Policy when you create a Supload account or sign in. In the App, when you create an account and each time you sign in, and on the Portal when you create an account, you must check a box confirming that you are at least 18 years old (or the age of majority where you live, if higher) and that you have read and agree to these Terms and the Privacy Policy before you can proceed. In the App, the words "Terms of Service" and "Privacy Policy" next to that box open the documents. Before you can proceed, the sign-in screen also tells you that by continuing you agree to these Terms, which include that you have no right to a jury trial and no right to bring or join a class action (Section 20).

When you first open the App before creating an account, these Terms and our Privacy Policy are available for your review. Your acceptance is recorded when you create an account or sign in, not merely by opening the App. If you use the App without an account, that use is governed by Apple's Licensed Application End User License Agreement and, to the extent the law allows, by Sections 15 and 16 of these Terms, as described in Section 4.5; Section 20 binds you when you create an account or sign in. You can read these Terms in the App before you sign in: Profile, then Terms & Policies (under the About heading). If you do not accept these Terms, do not create an account or sign in.

2. What Supload Does

Supload is a camera and content management app for work. It replaces the multi-app juggle (Camera, Photos, cloud storage) with a single workflow built for the field.

The App lets you capture photos and videos, organize them into temporary project groups, upload them directly to your cloud storage, share them with others, and tag capture locations to power an in-app map. Features include, but are not limited to, a full-featured camera with professional controls, drag-and-drop project organization, direct cloud uploads with background processing and checkpoint-based resume, sharing via Messages, Mail, AirDrop, or link, and location tagging for job sites and field documentation.

Supload is a conduit between your device and your cloud storage. We facilitate the upload. We do not store or host your media files on our servers. Media files transit directly from your device to your cloud storage provider. Your photos and videos never pass through or rest on Supload's servers, and we will give at least 30 days' notice before any change to that architecture.

We may add new features over time, including on-device intelligence powered by Apple's frameworks. New features that materially change how your data is handled will be disclosed before release, as described in Section 12 and Section 23. Supload LLC may also introduce entirely new services beyond the core App, such as cloud storage, APIs, marketplace features, or AI-powered tools, which will be governed by separate terms as described in Section 22.

3. Who Can Use Supload

You must be at least 18 years old (or the age of majority where you live, if higher), have a valid email account, have legal capacity to enter these Terms, and not be prohibited from using the App under applicable law.

If you use Supload for your employer or organization, you confirm that you are authorized to accept these Terms on their behalf. If you are not sure whether you have this authority, check with your organization before creating an account.

4. Your Account

4.1 How to Sign In

Authenticate via Google Sign-In, Sign in with Apple, or your organization's single sign-on (Google Workspace or Microsoft Entra ID). Supload does not use passwords, and we never receive or store a password for your account.

4.2 Your Responsibilities

You are responsible for keeping your credentials secure, for all activity under your account, and for notifying us promptly of suspected unauthorized access. Supload LLC is not liable for loss or damage from unauthorized use of your account that results from your failure to keep your credentials secure or to tell us promptly about suspected unauthorized access.

4.3 One Cloud Account Per Provider

Link one cloud storage account per provider (for example, one Google Drive, one Dropbox, and one OneDrive simultaneously). Unlink and re-link at any time.

4.4 Terms Acceptance Record

When you accept these Terms, we record your acceptance, including your account identifier, the email associated with your account, the versions of the Terms and Privacy Policy you accepted, the date and time, and whether the jury-trial and class-action waiver notice was shown to you. We do not record your IP address or device user agent as part of this acceptance record.

We retain this record for six (6) years after account deletion to establish or defend legal claims, as permitted by applicable law (see Privacy Policy, Section 7). We keep a log of the legal-document change notices we send you for about four (4) years after each notice is sent. After account deletion, the only categories of account data we retain are this acceptance record and notice log, limited security and audit-integrity records, a de-identified feedback record, and, if you bought Pro, the minimal billing record and the one-way hash of your email address described in Section 18.1, each as described in our Privacy Policy, Section 7. All other account data is deleted without undue delay upon account deletion as described in Section 18.1.

4.5 Using the App Before Creating an Account

You may use certain App features, including the camera, organizing photos into local groups, and managing your on-device content, before creating a Supload account. Your use of the App before you create an account or sign in is governed by Apple's Licensed Application End User License Agreement (Section 19) and, to the extent the law allows, by the disclaimers and limitations of liability in Sections 15 and 16. The rest of these Terms, including Section 20, applies once you create an account or sign in.

Camera Roll removal is a choice you make at each import. Each time you add items from your Camera Roll, the App first asks what to do with the originals. The dialog is titled "Remove from Camera Roll?" and offers Keep, Remove, and Cancel, and your choice applies to everything in that import. Keep, the default, uses Apple's photo picker and needs no photo-library permission. If you choose Remove, iOS then asks you to grant the App Full Access to your photo library so it can remove those originals; with Limited Access or no access, the App cannot remove anything: it asks you for Full Access, and if you decline, it waits until you choose Keep. The App then saves its own copy of each item within the App. Photos are saved as JPEG images, which may be smaller than the original and may not keep everything in it, such as Live Photo motion or embedded details like the capture date and location; videos are copied as they are. Nothing is removed from your Camera Roll unless you chose Remove, and there is no setting that removes originals automatically. If you choose Remove, iOS asks you to confirm and then moves the originals to the Recently Deleted album in the Photos app, where you can recover them for a limited time; after that, Supload cannot recover them, because it keeps only the copy described above. If you want to keep the originals, choose Keep.

If you choose Remove, the App keeps its own copy on your device until the upload to your linked cloud storage is confirmed complete, after which it deletes that copy. Because removal happens at import, before the cloud upload finishes, confirm that the import succeeded and, while the originals are still in Recently Deleted, that the upload completed. If you want to keep originals until an upload is confirmed, as Section 5.4 advises, choose Keep. Content that has been removed from your Camera Roll at your request cannot be recovered by Supload.

5. Cloud Storage

5.1 Linking

To upload, link at least one supported cloud account: Google Drive, Dropbox, or Microsoft OneDrive.

5.2 What We Can Do

When you link a cloud service, you authorize Supload to browse folder names and structure, create new folders, and upload files. To let you choose a destination folder, and to support offline use, Supload reads the names and structure of your folders and caches that folder structure locally on your device whenever you browse or upload. This cached data is stored locally on your device within the App's private storage and is never sent to Supload's servers. It is deleted when you unlink the cloud provider or delete your account. When offline mode is on, the App refreshes the cache in the background; when you turn off offline mode, the App asks whether to keep or clear your saved folders, and the cache is deleted if you choose "Clear saved folders."

The App does not read, download, modify, or delete the contents of your existing files, on any provider. It creates and manages only the files you upload through the App; the one exception is a small hidden marker it may add to the Google Drive folder you choose as a destination, described below. The permission each provider asks you to grant is broader than what the App does with it; the App limits itself to the operations described here, and the specific permission requested is shown on each provider's authorization screen. If future versions require additional permissions, we will disclose the changes before requesting them.

Google Drive. Supload asks for Google's full Drive permission, which Google describes on its authorization screen as "See, edit, create, and delete all of your Google Drive files." We ask for it because, until Google supports its Picker in iPhone apps, it is the only permission that lets the App show your existing folders and upload into any of them without a separate picker step. You decide whether to grant it, on Google's own authorization screen. The App's Google Drive features need this permission to work as designed: if you do not grant it, or you remove it later, uploading to Google Drive will not work until you grant it again, and the rest of the App keeps working. Google controls this permission and reviews the apps that use it; Supload's use of it is subject to that review and to Google's API Services User Data Policy, and if Google changes or withdraws it, the App's Google Drive features may stop working until we update the App. When Google makes a narrower, folder-by-folder permission available to iPhone apps that can do the same job, Supload will move to it and we will update these Terms and our Privacy Policy. With this permission, the App reads the names and structure of your folders so you can choose where to upload; checks by name whether a folder it is about to create already exists in that location, and whether your chosen destination still exists; creates folders and uploads files into the folder you choose or, when you share a group by link, into a folder it creates for that share; on resume of an interrupted upload, reads the names of the files in that upload's destination folder to avoid uploading the same file twice; reads the names of the files it uploaded before it deletes its own local copy; stamps the folders it creates, and may stamp the folder you choose as a destination, with a small hidden app-only marker so it can recognize them later; reads your account email address and display name when you link; reads how much free space your Drive has; when you share a folder from the App, sets a view-only "anyone with the link" permission on a folder Supload created; and, when offline mode is on, receives from Google a list of recently changed items so it can refresh the folder cache, keeps only the folders, and discards everything else on your device. The App never reads the contents of any file, never deletes or trashes anything in your Drive, and does not touch Shared Drives. When it resumes an interrupted upload, it continues the same upload session it already opened, so no partial file exists and nothing is replaced.

Dropbox. Supload asks Dropbox for permission to read the names and structure of your files and folders, to write files, to create and read sharing links, and to read your account information. That permission lets the App see file and folder names across your Dropbox, but the App reads folder names and structure to let you choose a destination; lists the names of the files in your chosen destination folder (or, if you have not chosen one, in the top level of your Dropbox) before it deletes its own local copy, on retries, and when you share, and keeps those names on your device only; writes only the files you upload; reads your account email address and account identifier when you link, and how much free space your Dropbox has before an upload, and keeps the free-space figure on your device; and, when you ask for a sharing link, creates a public view-only link to a folder Supload created, or reuses a link already on that folder if it is public and view-only. When it resumes an interrupted upload, it finishes the incomplete copy it started itself, under its own unique generated filename, so a resumed upload does not leave a duplicate behind.

Microsoft OneDrive. Supload asks Microsoft for permission to read and write your OneDrive files and to read your basic profile. That permission is broader than the App's use: the App reads folder names and structure to let you choose a destination; lists the names of the files in your chosen destination folder (or, if you have not chosen one, in the top level of your OneDrive) before it deletes its own local copy, on retries, and when you share, and keeps those names on your device only; writes only the files you upload; reads your account email address and display name when you link; and, when you ask for a sharing link, creates a public view-only link to a folder Supload created. When it resumes an interrupted upload, it finishes the incomplete copy it started itself, under its own unique generated filename.

A sharing link the App creates stays open until you change the folder's sharing in your cloud provider's own settings; the App cannot turn it off, set an expiry date, or add a password.

To maintain your cloud connection, Supload may refresh your authentication credentials in the background. Occasionally, your cloud provider may require you to re-authenticate by signing in again. This is a security measure controlled by your cloud provider's token policies, not by Supload. If re-authentication is required, Supload will prompt you within the App.

5.3 Third-Party Terms Apply

Your use of cloud storage through Supload is also governed by the terms of the provider you connect: the Google Terms of Service (which govern Google Drive), the Dropbox Terms of Service, and the Microsoft Services Agreement (which governs personal OneDrive accounts). If you connect a work or school account, your organization's agreement with that provider governs instead. You are responsible for complying with your cloud provider's terms, storage limits, and content restrictions.

5.4 Availability and Upload Responsibility

Supload does not guarantee continuous cloud connectivity, upload completion, cloud provider availability, or any specific uptime percentage. Upload failures are retried automatically with checkpoint-based resume, but delivery depends on your cloud provider and network.

Content captured through the App is stored locally on your device until you initiate an upload and the upload is confirmed complete. Supload removes its local working copy of a file only after your selected cloud provider confirms that the complete file has been received and stored, and never on a partial or interrupted transfer. If an upload permanently fails, the App keeps its local copy and surfaces the failure in the App's Failed Uploads view so you can act on it.

During the period from capture through local storage to upload completion, the content exists only on your device (and, if you chose Camera Roll removal at import, the App's own copy may be the only copy on your device). Photos and videos you capture in Supload are kept in the App, not in your Camera Roll, until you upload them or save them to Photos. The App's copy of your content is excluded from your device backups. If you restore a device from a backup, content you had not yet uploaded will not be restored. This content is solely your responsibility. You are responsible for confirming that each upload has completed successfully in your cloud storage before you rely on it, and before you delete any original copies. Whether an upload succeeds can depend on factors outside Supload's control. These include network availability and quality, the App's "Upload only on WiFi" setting if you enable it, the size of the file, available storage on your device, your cloud provider's availability and storage quota, and the standing of your account with that provider.

Supload LLC is not responsible for any loss, corruption, or inaccessibility of locally stored content, except to the extent caused by Supload LLC's gross negligence or willful misconduct. Causes for which Supload LLC is not responsible include, but are not limited to, app crashes, device failure, device loss, a restore from backup, iOS updates, storage limitations, battery depletion, and user error. Once an upload is confirmed complete, the App's local copy of that content is automatically deleted from your device; you can also delete items yourself, keep them after sharing a link, or move an item that is too large to upload into your Photos library ("Save to Photos & Remove"). Supload does not retain copies of your content after upload completion and never stores your content on its servers. Because the uploaded file then lives in your own cloud account, Supload cannot recover a file you later delete from that account.

6. Your Content

6.1 You Own It

You retain full and exclusive ownership of all photos, videos, and other content you capture, create, or upload through Supload. Supload LLC claims no IP rights, licenses, or ownership interest in your content.

6.2 We Do Not Access Your Photos or Videos, and We Do Not Train AI on Your Data

We do not access, view, analyze, scan, moderate, or process the content of your photos or videos on our servers. Your content goes directly from your device to your cloud storage without passing through our servers. Our backend stores account data necessary to operate the service (such as your organization membership and subscription status), but never the content of your media files, and never your cloud access tokens (those are stored only on your device, see our Privacy Policy, Section 6.1).

Supload does not use your content or your personal data to train artificial intelligence or machine learning models, we do not permit our service providers to do so on our behalf, and the App does not send your data to any third-party AI service. Supload does not use Google Workspace APIs to develop, improve, or train generalized AI or machine-learning models. Because your photos and videos travel directly from your device to your own cloud storage and never reach Supload's servers, Supload holds no copy of your content that could be used for training.

The only circumstances under which Supload LLC may access content related to your account are: (a) where required to comply with a valid legal process (such as a subpoena, warrant, or court order) and we are technically able to do so, or (b) where you affirmatively share content with Supload LLC for support purposes (such as attaching a screenshot to a feedback request). Because content is stored only on your device and in your linked cloud storage, and never on Supload LLC's servers, our technical ability to comply with legal process is limited to account-level data (such as your email, account creation date, and Terms acceptance record). We will respond to legal process as described in our Privacy Policy.

6.3 Your Responsibilities

You are responsible for your content, including compliance with applicable laws and cloud provider terms, obtaining necessary permissions (photographing people, copyrighted material, private property), and managing your cloud storage.

6.4 Prohibited Content

You are responsible for what you capture, create, store, upload, and share. Do not use Supload to capture, store, or distribute content that:

• is illegal under applicable law

• constitutes child sexual abuse material (CSAM)

• infringes others' intellectual property

• contains malware or malicious code

• violates others' privacy or publicity rights without consent

• was captured in violation of applicable wiretapping, surveillance, or recording consent laws

• facilitates fraud, identity theft, or financial crimes

• constitutes harassment, threats, intimidation, or stalking

• includes export-controlled, classified, or otherwise restricted material

Supload LLC reserves the right to suspend or terminate accounts that use the App to capture or distribute prohibited content, and to cooperate with law enforcement investigations of suspected prohibited content, as described in our Privacy Policy.

6.5 Your Use of the App

Supload is a mobile application that facilitates the capture, organization, and upload of photos and videos to your own cloud storage. You are solely responsible for how you use the App, including what you capture, where you capture it, how you organize it, when you upload it, and how you share it. Supload LLC provides the technology but does not direct, supervise, or control your use of the App. You assume all risk associated with your use of the App, including any legal, regulatory, or contractual obligations that apply to the content you capture or the locations where you capture it. Supload LLC is not a party to and bears no responsibility for any business process, workflow, compliance requirement, or contractual obligation in which you use the App.

7. Acceptable Use

Use Supload for its intended purpose. You agree not to:

• Use the App for any unlawful purpose or in violation of any applicable law

• Attempt to gain unauthorized access to the App, other accounts, or any systems or networks connected to the App

• Reverse engineer, decompile, disassemble, or attempt to derive the source code of the App

• Distribute viruses, malware, or other harmful content through the App

• Interfere with or disrupt the App, servers, or networks connected to the App

• Use bots, scripts, scrapers, or other automated means to access the App, except through officially supported APIs (when available) or authorized enterprise integrations

• Circumvent any security, rate-limiting, or authentication features of the App

• Impersonate any person or entity, or misrepresent your affiliation with any person or entity

• Use the App to build, train, benchmark, or improve a competing product or service, or to perform competitive analysis

• Scrape data from, or systematically copy features of, the App for a competing product or service

• Share your account credentials with others or allow multiple individuals to access a single-user account

• Use the App in a manner that exceeds reasonable usage patterns or places undue burden on our infrastructure

• Resell, sublicense, or commercially redistribute access to the App or any of its features

• Use the App to send unsolicited communications, spam, or bulk messages

Nothing in these Terms prohibits good-faith security research conducted in accordance with our Coordinated Vulnerability Disclosure Policy.

Supload LLC reserves the right to suspend, limit, or terminate accounts that violate this Section, with or without notice, depending on the severity of the violation.

8. Subscription Plans, Billing, and Auto-Renewal

Supload is available as a free download. The following terms apply to paid plans.

8.1 Plans

Free. Core capture and upload features.

Pro. Full feature suite for individual users, available with either a personal or work email. A Pro subscription is a single individual user account. There is no per-domain or per-organization limit on Pro accounts: multiple individuals at the same company may each independently subscribe to Pro. Pro is designed for individual professionals and power users. It does not include team management, admin controls, audit logs, or centralized billing.

Enterprise. Full feature suite for organizations, including team management, admin controls, organization single sign-on, audit logs, centralized billing, and organization usage reports. Enterprise is sold to a contracting business entity through a sales conversation and an order form or other written agreement, and covers multiple users under that entity's domain. Enterprise is not available for purchase in the App.

8.2 How Billing Works

Pro in the App. Pro is sold inside the Supload iOS app through Apple In-App Purchase, in every country where the App is available on the App Store. Apple charges the payment method on your Apple Account. For those purchases Apple is the merchant of record: Apple collects the payment, and Apple remits any applicable sales tax or VAT.

Pro on our website. Pro is also sold on our website through a secure Stripe checkout that opens in your browser, in the countries where the App is offered on the App Store. Which purchase channel you see depends on your storefront and country. A Pro subscription bought either way unlocks the same features in the App.

Enterprise. Enterprise is not sold in the App. It is billed through Stripe via the Supload customer portal, under a separate order or agreement with your organization.

Where Supload is available. The App is not offered on every App Store storefront, and the website checkout follows the same country list. The checkout asks for your billing address, and we decline website purchases from countries where the App is not offered, before any charge is made. A subscription does not give you access to the App in a country where the App is not offered.

What we receive. However you pay, Supload LLC receives your subscription status and the email address associated with your Supload account. We never store your full card or bank account number or other payment credentials. At website checkout, Stripe collects your name and billing address to take payment, calculate sales tax, and prevent fraud; we do not store them. Stripe's notice to us names the card brand and the last four digits, which we remove before the record is stored; what we keep is the identifier Stripe assigned to your payment method. Stripe's checkout offers cards and other payment methods, such as digital wallets and pay-over-time options; if you pay with a third-party payment method, its provider receives your details under its own terms. For purchases made through Apple, we receive a subscription record from Apple, and no payment-method details at all.

Taxes. For Pro purchased through Apple, Apple calculates, collects, and remits any applicable tax and shows it on the App Store purchase sheet or your Apple receipt. For purchases on our website and for Enterprise invoices, prices are shown before tax unless marked as tax-inclusive; where we are required to collect sales tax, VAT, GST, or a similar tax, it is calculated and shown at checkout or on your invoice.

8.3 Auto-Renewal

Subscriptions renew automatically at the end of each billing period at the then-current rate unless you cancel before the renewal date. Cancel through the same channel you used to buy.

Pro purchased through Apple. Your subscription renews unless you turn off auto-renew at least 24 hours before the end of the current period. Manage or cancel it in your Apple Account settings: on iPhone, open Settings, tap your name, then Subscriptions. Supload LLC cannot cancel, pause, or change an Apple subscription on your behalf. Deleting your Supload account does not cancel it, as described in Section 18.1.

Pro purchased on our website, and Enterprise. Manage or cancel from the Supload customer portal, or by contacting [email protected]. Cancelling stops the next renewal; you keep access until the end of the period you have paid for. If a renewal payment fails, you keep Pro while Stripe retries the charge during its grace period; if the charge still fails, your account returns to Free.

You can cancel a website subscription online at any time, without calling or emailing us: sign in at portals.sup-load.com with the Apple or Google account you use in the App, open Account, choose Manage subscription, and choose Cancel subscription on the billing page that opens. From the App, Profile, then Manage subscription opens the portal already signed in, whatever account you use. Enterprise administrators use Billing, then Manage Billing. You can also cancel by emailing [email protected]. Subscriptions bought through Apple are cancelled in your Apple Account settings, as described above.

8.4 Free Trials

We do not currently offer free trials of Pro on our website. If we do, the checkout will show the duration, what happens when it ends, and the price upon conversion, and you will receive a reminder before charges begin. For Pro purchased through Apple, any free trial or introductory offer is administered by Apple and its terms are shown on the App Store purchase sheet before you confirm.

8.5 Price Changes

We will give at least 30 days' notice before any price change takes effect.

For Pro purchased through Apple, Apple also notifies you of a price increase directly. Where Apple's rules require it, Apple will ask for your consent before charging the new price, and will cancel the subscription at the end of the current period if you do not give it.

8.6 Refunds

Purchases made through Apple. Apple, not Supload LLC, issues refunds for purchases made through Apple In-App Purchase. Request a refund at reportaproblem.apple.com or through your Apple Account. Supload LLC has no ability to issue a refund for an Apple In-App Purchase, and the decision is Apple's. If Apple refunds a purchase, the corresponding Pro access ends; if Apple later reverses that refund, Pro access is restored.

Purchases made on our website. Email [email protected] within 14 days of a website charge and we will refund that charge in full. After those 14 days, charges are non-refundable, except where these Terms say otherwise (for example, Sections 8.8 and 18.2) or where the law of your state or country gives you a refund right that cannot be waived. Refunds go back to the payment method you used, through Stripe. A full refund ends that subscription and your Pro access on the day we issue it; if you want to keep Pro for the rest of the period you paid for, cancel instead of asking for a refund. For Enterprise, refunds follow your Order Form.

Nothing in this Section limits any non-waivable refund right you have under the law where you live.

8.7 Downgrading

You keep paid features through the end of your billing period. Then Free-tier functionality applies. Your data is preserved.

8.8 Overlapping Subscriptions

Pro purchased through Apple, Pro purchased on our website, and an Enterprise seat are separate billing relationships. Starting one does not cancel another, and it is possible to pay for more than one at the same time. If the App detects this, it shows a notice on the Subscription screen.

If you are charged twice, contact [email protected]. We will cancel the overlapping subscription that Supload LLC bills through Stripe and refund any overlapping charge Supload LLC billed through Stripe in the twelve (12) months before you contact us. We cannot cancel or refund an Apple subscription. Cancel that one in your Apple Account settings, as described in Section 8.3.

9. Enterprise and Organization Accounts

9.1 Organization Features

If your account belongs to an organization, its administrators can manage membership, seats, and organization settings through the Portal. Administrators can see, for each member: the email address, display name, role, seat status, the date they joined, their last-active date and last sign-in, and any upload cap the organization sets. They can also see which cloud storage services each member has linked and whether each connection is working; a report of members idle for 30 days or more, and pending seat invitations; a CSV export of member details; and the organization's audit log, which shows who took each action, when, and related details such as which cloud service was linked and the domain of that cloud account's email address. Administrators cannot see your photos or videos or the names of your files or folders. They cannot see the IP address or device details recorded in the audit log. Members of the same organization can see each other's names, email addresses, roles, seat status, join dates, and last-active dates (including those of members who have been removed from the organization), and organization-wide usage totals. Your organization may also let you sign in with its single sign-on.

9.2 Data Ownership

Organizations own their organizational data: team configurations, membership and role records, and the reports and audit log about their own organization. Individual users' photos remain their own, uploaded to each user's personal cloud storage (Google Drive, Dropbox, or OneDrive) and not accessible to the organization through the App. Supload LLC's rights in aggregated, de-identified data across customers are described in Section 11.1.

9.3 Plan Terms

The Supload Data Processing Agreement forms part of every Enterprise customer's agreement from its first day of Enterprise use, including trials; a signed copy is available on request at [email protected]. Organization plans may also be governed by separate agreements, which may include an Order Form, an Enterprise addendum, and security documentation as negotiated between the parties. In the event of conflict between an Enterprise agreement and these Terms, the Enterprise agreement governs. If the Enterprise agreement is silent on a provision covered by these Terms, these Terms apply.

9.4 Customer Portal

Enterprise customers manage user allocation, billing, and account settings through the Supload customer portal. Use of the portal is governed by these Terms.

9.5 Joining and Leaving an Organization

If your organization has verified your email domain and turned on automatic membership, your account is attached to that organization when you sign in with a matching address, and its administrators can see and manage your membership as described in Section 9.1. You will see the organization in your Profile.

If your organization added you by email domain, an administrator can remove you, but signing in again with a matching address adds you back; until we add a Leave option, the lasting way to leave is to delete your account (Section 18.1). If you leave an organization, your personal account stays active and the files in your personal cloud storage remain yours.

10. Privacy and Security

Our Privacy Policy describes how we handle your information. Key points:

• We never store your photos or videos on our servers

• First-party analytics only, with no third-party trackers

• Analytics are opt-in (off by default)

• We never use your content or data to train AI models, and the App does not send your data to any third-party AI service

• Location tagging is optional; your coordinates never reach Supload's servers

• Crash reports are retained 90 days, analytics 28 days

• Delete your account anytime (a few narrow legal records are retained, as described in the Privacy Policy)

By creating an account, you consent to the data practices in the Privacy Policy.

10.1 Security Incident Notification

In the event of a security incident that affects your account data, Supload LLC will notify affected users as described in our Privacy Policy, Section 14.

11. Intellectual Property

11.1 Our IP

The Supload application (design, interface, code, graphics, icons, logos, branding, and all associated documentation) is the intellectual property of Supload LLC. Subject to Section 9.2, any data, analytics, insights, or aggregated usage patterns generated by the App (excluding your content as defined in Section 6) are also the property of Supload LLC. Supload LLC may use aggregated, de-identified data to improve the App, develop new features, publish anonymized benchmarks, and generate business insights. Aggregated data does not identify individual users or organizations and does not reveal the content of your photos or videos.

You receive a limited, non-exclusive, non-transferable, revocable license to use the App on Apple devices that you own or control, as permitted by the App Store Usage Rules, for its intended purpose, subject to these Terms.

11.2 Restrictions

Do not copy, modify, distribute, create derivative works from, or sublicense the App. Do not use the Supload name, logo, or branding in any way that suggests endorsement, affiliation, or sponsorship by Supload LLC without prior written permission. Good-faith security research under our Coordinated Vulnerability Disclosure Policy is permitted as described in Section 7.

Nominative use is permitted. You may refer to Supload by name for informational, descriptive, or interoperability purposes (for example, "works with Supload," "integrates with Supload," "exports to Supload," or in a blog post or internal documentation describing tools your team uses) without prior written permission, provided that the reference does not suggest endorsement, sponsorship, or affiliation.

11.3 Open-Source Components

The App includes open-source software components subject to their respective licenses, listed in the App under Profile, then Terms & Policies, then Open Source Licenses. These Terms do not restrict your rights under those licenses.

11.4 Feedback

If you provide suggestions, feedback, or ideas about the App (including feedback submitted through the in-app feedback form described in our Privacy Policy), you grant Supload LLC a perpetual, irrevocable, non-exclusive, royalty-free, worldwide license to use, modify, incorporate, and sublicense that feedback for any purpose. You represent that any feedback you provide is your own original work and does not infringe the intellectual property rights of any third party. Supload LLC has no obligation to use any feedback, and providing feedback does not create a confidential, employment, agency, or partnership relationship or entitle you to compensation or attribution. If your feedback is substantially similar to features Supload LLC was independently developing or plans to develop, Supload LLC's use of such features does not create any obligation to you. This license survives termination of your account and these Terms.

12. On-Device Processing and AI Disclosure

All processing happens on your device: capture, encoding, compression, thumbnail generation, night mode, red-eye reduction, QR code scanning, text recognition, document detection, and caching. The App includes on-device features powered by Apple system frameworks (AVFoundation, Vision). These process data entirely on your device and never send content to external servers.

The App uses your device's camera, microphone, photo library (including add-only access when you save an item from the App to Photos), location, notifications, and cellular data. iOS controls each of them: camera, microphone, photo library, and location are granted through iOS permission prompts; notifications are first delivered quietly and you choose whether to keep them; cellular data is a switch in iOS Settings. You can change or revoke any of them at any time in iOS Settings under Supload. The App requires camera and microphone access for core functionality. All other permissions are optional.

Importing from your Camera Roll uses Apple's photo picker and needs no photo-library permission. The App asks iOS for photo-library access only if you choose Remove at import, and removing the imported originals from your Camera Roll needs Full Access (subject to the conditions in Section 4.5); with Limited Access or no access, the App cannot remove anything: it asks you for Full Access, and if you decline, it waits until you choose Keep. It asks for add-only access if you save an item from the App to Photos. Regardless of the access level you grant, Supload only processes photos you explicitly select or act upon. We do not scan, index, analyze, or access your broader library. You can change your photo library access level at any time in iOS Settings under Supload, Photos.

We will give at least 30 days' notice before introducing any feature that uses artificial intelligence or machine learning on your data, consistent with Section 23. Future on-device intelligence features (scene detection, OCR enhancements, document scanning improvements) will use Apple's Core ML and Vision frameworks exclusively, run entirely on your device, and never train on your content. The on-device Apple framework processing described above is already disclosed here and is not a new feature. The App does not send your data to any third-party AI service.

13. Copyright Complaints

Supload does not store your photos or videos. They go from your device to your own cloud storage. If you believe that content someone shared using the App infringes your copyright, email [email protected] with:

• a description of the copyrighted work;

• the link or other details that identify the content;

• your name, mailing address, and email address;

• a statement that you believe in good faith the use is not authorized by the owner, its agent, or the law;

• a statement, under penalty of perjury, that you are the owner or are authorized to act for the owner; and

• your physical or electronic signature.

Because the content lives in the user's own cloud storage, Supload cannot remove it and does not retain the ability to delete or disable sharing links after they are created. Our response to a valid complaint is limited to account-level actions: we will forward your complaint to the user, and we suspend or terminate the accounts of users who repeatedly infringe. Most copyright issues should be addressed directly with the cloud storage provider (Google Drive, Dropbox, or OneDrive) where the content resides. If you believe a complaint about your content was mistaken, email [email protected] with the same details and we will forward your response. Supload may register a copyright agent with the U.S. Copyright Office in the future; if it does, this Section will say so.

14. Beta and Pre-Release Features

Pre-release versions distributed through Apple's TestFlight are subject to Apple's TestFlight Terms of Service in addition to these Terms and Apple's Licensed Application End User License Agreement. Pre-release features are provided "as is" without warranties, may contain bugs, may be discontinued at any time, and are not guaranteed to ship. Features labeled "beta," "preview," or "early access" are excluded from any uptime, availability, or support commitments described elsewhere in these Terms. Use of pre-release features is at your sole discretion.

15. Disclaimers

Your use of the App is at your own risk.

In plain terms: we provide Supload as it exists today. We work hard to make it reliable, but we cannot promise perfection.

SUPLOAD IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

Supload LLC does not guarantee uninterrupted service, upload completion, cloud provider availability, data preservation, or compatibility with all devices or iOS versions.

Supload LLC is not responsible for the acts, omissions, availability, or policies of the third-party services you connect (your sign-in, cloud storage, and App Store providers) or of the service providers listed on our Subprocessors page. This does not reduce our own responsibility for the account data those service providers process for us, as described in our Privacy Policy, Section 5, and, for Enterprise customers, in our Data Processing Agreement.

Supload LLC is not responsible for loss of photos, videos, or other content that has not yet been uploaded to your cloud storage, except to the extent caused by Supload LLC's gross negligence or willful misconduct. Until content is confirmed as uploaded, it exists only on your device and is subject to the risks inherent in local device storage, including but not limited to app crashes, device failure, device loss, a restore from backup, iOS updates, storage limitations, battery depletion, and user error. We strongly recommend uploading content promptly and confirming that uploads have completed.

Supload LLC is not responsible for how you use the App or the consequences of that use. The App is a tool. You decide what to capture, when to upload, and how to manage your content. Supload LLC does not guarantee that the App is suitable for any particular business process, compliance requirement, regulatory obligation, or professional standard. If your work requires specific documentation standards, chain-of-custody procedures, backup protocols, or regulatory compliance, it is your responsibility to verify that the App meets those requirements before relying on it.

Supload LLC is not liable for any claim, loss, or damage arising from your failure to upload content promptly, your reliance on the App as your sole method of content preservation, your use of the App in violation of site-specific rules or third-party policies, third-party claims arising from content you captured, or any downstream consequences of content you uploaded, shared, or failed to upload.

Some jurisdictions do not allow the exclusion of certain warranties, so portions of the above may not apply to you. In that event, the exclusions apply to the maximum extent permitted by applicable law.

16. Limitation of Liability

In plain terms: if something goes wrong, the most Supload LLC owes you is whatever you paid us in the 12 months before the problem, or $100, whichever is more. For Enterprise customers, it is the greater of what your organization paid in those 12 months or $1,000.

No indirect damages. To the maximum extent permitted by law, Supload LLC, its officers, directors, employees, agents, and affiliates are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data, loss of profits, unauthorized access to your cloud storage, actions by third-party providers, or service interruptions.

Cap for Individual Users (Free and Pro). Supload LLC's total aggregate liability will not exceed the amount you paid Supload LLC in the twelve (12) months before the event giving rise to the claim, or one hundred US dollars ($100.00), whichever is greater.

Cap for Enterprise Customers. Supload LLC's total aggregate liability will not exceed the greater of the total amount your organization paid Supload LLC in the twelve (12) months before the event giving rise to the claim or one thousand US dollars ($1,000.00). If a separate Enterprise agreement specifies a different liability cap, that cap governs.

These limitations apply even if any remedy fails of its essential purpose.

Some jurisdictions do not allow the limitation or exclusion of liability for certain damages, so portions of the above may not apply to you. In that event, the limitations apply to the maximum extent permitted by applicable law.

17. Indemnification

17.1 Your Indemnification of Supload LLC

You agree to indemnify, defend, and hold harmless Supload LLC and its officers, directors, employees, and agents from any and all claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising from or related to: your use of the App, your violation of these Terms, your violation of any applicable law or regulation, your violation of third-party rights, content you capture, store, upload, or share through the App, your capture, upload, or sharing of content depicting third-party property, persons, or locations without required permissions, or your failure to comply with site-specific rules, employer policies, or industry regulations while using the App.

17.2 Carve-Outs

Your indemnification obligation in Section 17.1 does not apply to claims arising from:

• Supload LLC's gross negligence, willful misconduct, or violation of law

• Supload LLC's infringement of a third party's intellectual property rights through the App itself (as distinct from your use of the App)

• A breach of Supload LLC's privacy or security obligations under our Privacy Policy or applicable data protection law

• Supload LLC's failure to comply with the disclosed data handling practices in our Privacy Policy

17.3 Defense Procedure

If a third party brings a claim against Supload LLC for which you owe indemnification under Section 17.1, the following procedure applies:

• Supload LLC will provide you with prompt written notice of the claim. Supload LLC's failure to provide prompt notice will reduce your indemnification obligation only to the extent the delay actually prejudices your ability to defend.

• You will have the right to control the defense and settlement of the claim, using counsel reasonably acceptable to Supload LLC. Supload LLC may participate in the defense at its own expense with counsel of its choice. Supload LLC may also, at its own expense, assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with Supload LLC's defense.

• You may not settle or compromise any claim in a way that imposes any obligation, payment, restriction, admission of fault, or admission of liability on Supload LLC without Supload LLC's prior written consent, which will not be unreasonably withheld.

• Each party will reasonably cooperate with the other in the defense of the claim.

18. Account Termination

18.1 By You

In the App: Profile, then Profile (under the Account heading), then Delete Account, anytime.

Check your subscription before you delete. Deleting your Supload account does not cancel a subscription billed by Apple. If you bought Pro through Apple In-App Purchase, Apple will keep charging you until you cancel it yourself: on iPhone, open Settings, tap your name, then Subscriptions. Supload LLC cannot cancel it for you.

If your subscription is billed through Stripe, we will set it to stop renewing at the end of your current billing period when you delete your account. We use reasonable efforts to do this. If it does not go through, contact [email protected] and we will cancel it.

Deleting your account ends your access to Pro features immediately. We do not refund the unused part of a period you have already paid for, except that the 14-day refund for website purchases in Section 8.6 still applies, and if you bought Pro on our website and, before a material change to these Terms takes effect, you delete your account because you do not agree to it, we will refund the unused part of your current paid period (Section 23). If you want to keep using Pro until the end of the period you paid for, cancel your subscription instead of deleting your account, as described in Sections 8.3 and 8.7.

On deletion: account data is permanently removed from Supload LLC's backend across the data categories described in our Privacy Policy, except that we retain a minimal record of Terms acceptance for six (6) years after deletion, and of legal notices for about four (4) years after each notice, as described in Section 4.4, limited security and audit-integrity records, a de-identified feedback record, a minimal billing record for any purchase you made with your Supload account identifier removed, and a one-way hash of your email address kept so that we can reconnect you to a subscription you previously purchased if you return, each as described in our Privacy Policy, Section 7. Files in your cloud storage are not affected.

18.2 By Us

Supload LLC may suspend, limit, or terminate access without notice if you violate these Terms, your use could harm others, we are required to by law, or we discontinue the App. Suspension or limitation may include temporarily restricting features or rate-limiting activity while we investigate suspected violations. If Supload LLC discontinues the App, active paid subscribers billed by Supload LLC through Stripe will receive a pro-rated refund for the unused portion of their current billing period. For Pro subscriptions billed by Apple, we will remove the subscription from sale, and refunds are issued by Apple as described in Section 8.6.

18.3 Inactive Accounts

A Free account is marked inactive when no one has signed in to it or renewed its session for twelve (12) consecutive months; signing in again restores it. Opening the App without signing in does not count as activity. Supload LLC may delete Free-tier accounts that have been inactive for twelve (12) consecutive months. If we choose to delete an inactive account, we will send reasonable email notice to the address on file at least 30 days before deletion. Paid accounts will not be deleted for inactivity while the subscription is active.

18.4 What Survives

Sections 4.4 (acceptance record), 6 (ownership), 11 (IP), 11.4 (feedback license), 13 (copyright complaints), 15 (disclaimers), 16 (liability), 17 (indemnification), 19 (App Store terms), 20 (dispute resolution), 21 (export compliance), and 24 (miscellaneous) survive termination, along with any other provision that by its nature should survive.

19. App Store Terms

The App is distributed through the Apple App Store. Your license to the copy of the App you download from the App Store is governed by Apple's Licensed Application End User License Agreement (the "Standard EULA"), and purchases you make inside the App are made through Apple and are also subject to Apple's Media Services Terms and Conditions. These Terms are an agreement between you and Supload LLC only, not Apple, and Supload LLC, not Apple, is solely responsible for the App and its content. If these Terms and the Standard EULA conflict about the scope of your license to install and use the App on Apple devices, the Standard EULA governs that license. In all other respects, including billing (Section 8), disclaimers and liability (Sections 15 and 16), and dispute resolution (Section 20), these Terms govern your relationship with Supload LLC. Nothing in these Terms limits any right Apple has under the Standard EULA or Apple's own terms.

Apple has no maintenance or support obligation with respect to the App; Supload LLC is solely responsible for providing any maintenance and support for the App, as specified in these Terms or required under applicable law. Apple is not responsible for addressing any claims by you or any third party relating to the App or your possession or use of it, including product liability claims, claims that the App fails to conform to a legal or regulatory requirement, and consumer protection claims. If the App fails to conform to an applicable warranty, you may notify Apple, and Apple will refund the purchase price, if any, that you paid Apple for the App; to the maximum extent permitted by law, Apple has no other warranty obligation for the App, and any other claims, losses, liabilities, damages, costs, or expenses attributable to a failure to conform to a warranty are Supload LLC's responsibility, subject to Sections 15 and 16. Supload LLC, not Apple, is responsible for addressing any claim that the App infringes a third party's intellectual property rights. You must comply with applicable third-party terms when using the App (see Section 5.3), and you represent that you are not located in a country subject to a US government embargo or on any US government list of prohibited or restricted parties (see Section 21). Apple and its subsidiaries are third-party beneficiaries of these Terms and, once you accept them, Apple has the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

20. Dispute Resolution

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS. This Section 20 sets out how disputes between you and Supload LLC will be resolved. The procedures depend on whether you are an Individual User (Free or Pro) or an Enterprise Customer. All users, regardless of tier, agree to the class action and class arbitration waiver in Section 20.5 and the jury trial waiver in Section 20.6, each to the extent permitted by applicable law. Those two waivers are what the notice at the top of these Terms and the sign-in screen mean when they say that you have no right to a jury trial and no right to bring or join a class action.

20.1 Scope and Definitions

This Section 20 applies to any dispute, claim, or controversy between you and Supload LLC that arises out of or relates to these Terms, the App, the Services, our Privacy Policy, or our relationship. It applies regardless of legal theory (contract, tort, statute, fraud, misrepresentation, or otherwise) and whether the dispute arose before, during, or after the termination of your account.

For purposes of this Section 20:

"Individual User" means any person with a Supload account on the Free plan or the Pro plan, regardless of whether they use a personal or work email. An Individual User is an individual, not a business entity. A person using the App without an account is governed by Section 4.5 and becomes bound by this Section 20 on creating an account or signing in.

"Enterprise Customer" means the contracting business entity, organization, or other legal entity that has entered into an Enterprise subscription, Order Form, or written agreement with Supload LLC for access to Enterprise-tier features. The Enterprise Customer is the contracting business entity, not the individual employees or end users authorized to use the App under that subscription. Individual employees of an Enterprise Customer using the App in their individual capacity are treated as Individual Users with respect to disputes arising in their individual capacity.

20.2 Governing Law

These Terms and any dispute arising out of or relating to them are governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict of law provisions. The Federal Arbitration Act governs the interpretation and enforcement of the Enterprise arbitration provisions in Section 20.8.

20.3 Informal Resolution First (Required for All Disputes)

Before initiating any formal proceeding, you and Supload LLC agree to attempt to resolve the dispute informally for at least sixty (60) days.

To initiate informal resolution, send a written "Notice of Dispute" by email to [email protected]. You may also send it by mail to the address in Section 25, with a copy by email so we receive it promptly. The Notice of Dispute must include: (a) your name and the email address associated with your account (or, for Enterprise Customers, your organization name and the contracting party identified in the Order Form), (b) a detailed description of the dispute, and (c) the relief you seek. If Supload LLC initiates against you, we will send the Notice of Dispute to the email address on your account or, for Enterprise Customers, to the notice address in the Order Form.

The 60-day informal resolution period begins on the date the Notice of Dispute is sent. Neither party may initiate formal proceedings until this 60-day period has expired. The statute of limitations, the time limit in Section 20.11, and any filing-fee deadlines are tolled while the parties engage in this informal process. Section 20.9 lists the steps either party may take without waiting for this period to end.

20.4 Disputes with Individual Users Are Resolved in Court

If you are an Individual User and the dispute is not resolved through informal resolution under Section 20.3, the dispute will be resolved in court, not in arbitration. You and Supload LLC consent to the personal jurisdiction of, and exclusive venue in, the state and federal courts located in Philadelphia, Pennsylvania (the Court of Common Pleas of Philadelphia County and the United States District Court for the Eastern District of Pennsylvania), except that a qualifying claim may instead be brought in small claims court in the claimant's county of residence.

Individual Users are not required to arbitrate any dispute under these Terms.

20.5 Class Action and Class Arbitration Waiver (All Users)

WHERE THE LAW ALLOWS, YOU AND SUPLOAD LLC EACH AGREE TO RESOLVE DISPUTES ON AN INDIVIDUAL BASIS RATHER THAN IN A CLASS ACTION. Neither party may: (a) bring or participate in a claim as a plaintiff or class member in any class, consolidated, collective, or representative proceeding, whether in court or in arbitration, (b) seek to have any dispute heard as a class arbitration or private attorney general action on behalf of others, or (c) consolidate or join the claims of more than one person or party without the consent of all affected parties. A court or arbitrator may award relief only in favor of the individual party seeking relief and only to the extent necessary to redress that party's individual claim.

This Section 20.5 is a distinct and severable agreement. If a court of competent jurisdiction holds this Section 20.5 unenforceable as to a particular claim, party, or jurisdiction, it will be reformed or severed to the minimum extent necessary for that claim, party, or jurisdiction only, and the remainder of these Terms, including the rest of this Section 20, remains in full force. For Enterprise disputes, if this Section 20.5 is held unenforceable in a manner that would otherwise require a class, consolidated, or representative arbitration, then the arbitration agreement in Section 20.8 is void as to that dispute only, and that dispute will proceed in the courts identified in Section 20.4. In no event will any class, consolidated, or representative claim be arbitrated.

20.6 Jury Trial Waiver

TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU AND SUPLOAD LLC EACH KNOWINGLY AND VOLUNTARILY WAIVE THE RIGHT TO A TRIAL BY JURY IN ANY COURT PROCEEDING BETWEEN THEM. This means that if a dispute between you and Supload LLC goes to court, a judge, not a jury, decides it. This waiver does not apply where pre-dispute jury trial waivers are not enforceable under the law that governs the proceeding. If this waiver is unenforceable as to a particular proceeding, the remainder of these Terms is unaffected.

20.7 Public Injunctive Relief

Nothing in this Section 20 waives any right you may have under applicable law to seek public injunctive relief where that right cannot be waived. Any claim for public injunctive relief by an Individual User will be decided by the courts identified in Section 20.4.

20.8 Binding Arbitration for Enterprise Customers

If you are an Enterprise Customer and the dispute is not resolved through informal resolution under Section 20.3, you and Supload LLC agree to resolve the dispute by binding individual arbitration administered by the AAA under the AAA Commercial Arbitration Rules in effect at the time the claim is filed, as modified by these Terms.

Arbitration means that a neutral arbitrator, not a judge or jury, decides the dispute in a private proceeding, with less exchange of evidence before the hearing than in court. The arbitrator's decision is final and binding, and a court's power to review it is limited to the grounds the Federal Arbitration Act allows.

Delegation. For Enterprise disputes, the arbitrator, and not any court, has the exclusive authority to resolve any dispute about the interpretation, applicability, enforceability, or formation of this arbitration agreement, except that the enforceability of the class action and class arbitration waiver in Section 20.5 is decided by a court.

Single Arbitrator. A single neutral arbitrator selected in accordance with the AAA Commercial Rules.

Location. Hearings will be conducted by phone or video unless the arbitrator determines an in-person hearing is necessary. If an in-person hearing is required, it will be held in Philadelphia, Pennsylvania, or another location mutually agreed upon by the parties.

Documents-Only for Smaller Claims. For claims seeking $25,000 or less, the arbitrator will decide the matter solely based on written submissions unless the arbitrator determines a hearing is necessary.

Fees. Filing fees and arbitration costs are allocated per the AAA Commercial Rules. Each party bears its own attorneys' fees, except as otherwise required by applicable law or as awarded by the arbitrator under Section 20.10.

Remedies. The arbitrator may grant any relief available in court under applicable law, except that the arbitrator may not award relief affecting parties other than the individual Enterprise Customer involved in the dispute.

No Opt-Out. Enterprise Customers may not opt out of this arbitration provision.

Confidentiality. Except as may be required by law or to enforce an arbitration award, the parties and the arbitrator shall maintain the confidentiality of the arbitration proceeding.

Judgment. Judgment on the arbitrator's award may be entered in any court of competent jurisdiction.

20.9 Exceptions Applicable to All Tiers

Whatever else this Section 20 says, either party may:

• Bring an individual claim in small claims court in the claimant's county of residence if the claim qualifies under that court's jurisdiction

• Seek injunctive or other equitable relief in any court of competent jurisdiction to protect intellectual property rights, confidential information, or to prevent unauthorized use of the App or Services

• File complaints with government agencies (FTC, state attorneys general, data protection authorities, consumer protection offices), and nothing in these Terms prevents that

• Seek enforcement of an arbitration award in any court of competent jurisdiction

20.10 Frivolous or Improper Claims

To the extent permitted by applicable law, a party must pay all costs and fees (including arbitration, attorney, and expert fees) incurred by the other party if a court or arbitrator determines that (a) the claim was frivolous or (b) the claim was filed for an improper purpose, such as to harass the responding party, cause unnecessary delay, or needlessly increase the cost of dispute resolution.

20.11 Time Limit for Claims

To the extent permitted by applicable law, and never shorter than any non-waivable statutory minimum: if you are an Individual User, any claim or cause of action arising out of or related to the App, the Services, or these Terms must be filed within two (2) years after the claim or cause of action arose. If you are an Enterprise Customer, the period is one (1) year. A claim not filed within the applicable period is permanently barred. This Section applies regardless of the forum in which the claim is brought and is tolled during the informal resolution period described in Section 20.3.

20.12 Your Statutory Rights Are Preserved

Nothing in these Terms limits your rights under consumer protection laws in your jurisdiction. If any provision in this Section 20 is unenforceable where you live or where your organization is located, it will be reformed or severed to the minimum extent necessary, and the rest of this Section 20 and these Terms remains in full effect. If the law where you live grants you consumer protections that cannot be waived, those protections apply to you and override any conflicting provision of these Terms to the extent of the conflict.

20.13 Conflicts with Enterprise Agreements

If you are an Enterprise Customer with a separate written Enterprise agreement, Order Form, Master Services Agreement, or Data Processing Agreement that contains different dispute resolution terms, the provisions of that separate agreement govern with respect to the matters it addresses, and these Terms apply only to matters not addressed in that separate agreement.

20.14 Changes to This Section

If we modify this Section 20 in a way that materially affects your dispute resolution rights, we will provide at least 30 days' advance notice and require your affirmative re-acceptance in the App before the change applies to you, as described in Section 23. Any such change applies only going forward. If we ever introduce an arbitration requirement for Individual Users, you will also receive a 30-day window to opt out of that arbitration requirement without affecting any other part of your relationship with Supload LLC.

21. Export Compliance

You agree to comply with all applicable U.S. and international export and import laws. You may not use or export the App in violation of U.S. export laws, including to any embargoed country or to anyone on the U.S. Treasury Department's Specially Designated Nationals list or the U.S. Commerce Department's Denied Persons List.

22. Future Services

Supload LLC may offer additional services in the future, including but not limited to APIs, developer tools, cloud storage (such as Supload-hosted storage), marketplace features, integrations with additional cloud providers, and AI-powered features. Use of any future service will be governed by separate terms published before that service launches. Where a new service changes how these Terms or our Privacy Policy apply to your existing account, we will give notice as described in Section 23 before the change takes effect.

23. Changes to These Terms

We use a two-tier process for changes to these Terms.

Routine changes. For changes that do not materially reduce your rights or expand your obligations (for example, new features or clarified wording; we update our Subprocessors page before adding or replacing a subprocessor, as that page describes), we will update the "Last Updated" date, notify account holders by email, and show an in-app notice with the effective date, which asks you to confirm the new version the next time you open the App. Your continued use of the App after the effective date constitutes acceptance of a routine change.

Material changes. For changes that materially affect your rights (including changes to dispute resolution, liability limits, data practices, or pricing terms), we will provide notice at least 30 days before the change takes effect and require your affirmative re-acceptance in the App before the changed Terms apply to you. Material changes apply only going forward. We will never apply a material change retroactively, and we do not reserve any right to change these Terms without notice.

We keep a record of the change notices we send and of each version you accept, as described in Section 4.4, and we publish a summary of what changed in each version in the Version History at the end of these Terms. If you do not agree to a material change, you may delete your account before the effective date by following the procedure in Section 18.1. If you bought Pro on our website and, before a material change to these Terms takes effect, you delete your account because you do not agree to it, we will refund the unused part of your current paid period. If you bought Pro through Apple, ask Apple for a refund as described in Section 8.6; we cannot issue it.

24. Miscellaneous

Entire Agreement. These Terms, the Privacy Policy, and any organization agreements constitute the complete agreement between you and Supload LLC with respect to the App.

Severability. Invalid provisions do not affect the rest.

Waiver. Supload LLC's failure to enforce a right does not waive it.

Assignment. You cannot assign without Supload LLC's consent. Supload LLC may assign without restriction.

Electronic Communications. By creating an account or making a purchase, you agree that we may give you notices, receipts, subscription reminders, legal-document change notices, and other communications electronically: by email to the address on your account, and by notices in the App, the Portal, or on the Website. Some notices about your organization go to its administrators. An electronic communication satisfies any legal requirement that the communication be in writing, and you can keep a copy by saving or printing it. You need a device with internet access and a working email address to receive them, and you are responsible for keeping the email address on your account current. An email notice is treated as received when we send it to the address on file.

No Third-Party Beneficiaries. None except Apple and its subsidiaries (Section 19).

Government Use. The App is commercial computer software. Government users receive only those rights granted to non-government users under these Terms.

Headings. Section headings and titles are for convenience only and do not affect the interpretation or construction of these Terms.

Force Majeure. Supload LLC is not liable for delays or failures from circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, internet infrastructure failures, outages at the third-party services you connect or at the service providers listed on our Subprocessors page, payment processor outages, power failures, cyberattacks, Apple App Store disruptions, iOS updates that affect app functionality, unanticipated changes to third-party APIs that materially affect the App's functionality, or any other event outside Supload LLC's control. During a force majeure event, Supload LLC's obligations under these Terms are suspended for the duration of the event. Supload LLC will use commercially reasonable efforts to resume performance as soon as practicable after the force majeure event ends.

California Residents (Cal. Civ. Code Section 1789.3). Under California Civil Code Section 1789.3, California users are entitled to the following consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

25. Contact

General: [email protected] Privacy: [email protected] Legal / Law Enforcement / Copyright Complaints / Notice of Dispute: [email protected] Website: https://sup-load.com Mail: Supload LLC, 502 W 7th ST, STE 100, Erie, PA 16502, United States

For urgent security matters, include "SECURITY" in the subject line.

Version History